Boz Jewellery

MANAGING CUSTOM JEWELRY ORDERS LIKE A LUXURY BRAND SHOULD

Boz Jewellery creates custom pieces for high-end clients, but managing those orders through emails and messages was anything but luxurious. Specifications got lost. Design approvals took weeks of back-and-forth. Clients asked the same questions repeatedly. We built a client portal where customers submit custom requests, upload inspiration images, approve designs, track progress, and receive updates, delivering an experience as refined as the jewelry itself.

The luxury was in the product, not the process

A client sends inspiration photos via WhatsApp. Design specifications arrive through Instagram DMs. Approval requests sit unanswered in email. Payment confirmations get buried in threads. "What's the status?" becomes the most common question. Each custom order required tracking across five different platforms. For a luxury brand, the experience felt anything but premium. Clients expected sophistication, they got scattered communication and constant follow-ups.

Outrunning the Obstacles
Performance Commerce
Editorial Storytelling
Campaign Automation
Frictionless Checkout
Always-on Experiments
Content Engine
Content Engine
Content Engine